Be A Treadmill Hero
23 Mar '17
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Be A Treadmill Hero

Sarah from Mississippi called in and was in a panic. She didn’t want to have to hire someone to put a new belt on her treadmill but she admitted on the phone that she had never done a more serious home repair than changing a light bulb. Now, she had come face to face with the treadmill belt she had ordered and realized that there was much more to installing a walking belt than unscrewing the old one and screwing in the new one.

 

Over the past 30 years, many of the guys that work here have personally replaced thousands of belts and learned all of the tricks you need to properly shorten the installation time without compromising the quality of the job or the longevity of the result. I remember in the early days of treadmill repair, one of my favorite things was to talk to a guy who had already been in the business for awhile because he was a wealth of knowledge that could be mined in order to shorten the learning curve.

 

When I was a child, I was taught that if you could learn from someone else’s experience and knowledge, you didn’t have to learn things the hard way so I’ve always hunted out people both in business and life who have already done it the wrong way in order to learn the right way or at least a better way of doing things. I figured you only get one shot at life so why spend your entire life screwing it up? My philosophy has always been to let someone else screw it up and learn from their experience. Does that mean I don’t make mistakes? Far from it, but when I do make mistakes, it is because I assumed I knew the right way to do it instead of trying to learn from someone else.

 

That brings us back to Sarah. After she calmed down on the phone, we spent about 30 minutes on the phone and carefully but systematically, Sarah followed instructions step by step to first unplug the machine, then remove the motor cover, then loosen the walking belt at the rear, marking the end cap where the belt was originally tensioned, and so on and so on.

 

At the end of the process, Sarah said, “I can’t believe it was so easy….I can’t believe that I can repair a treadmill!” We did some testing and then Sarah was on her way to her first workout on her new running belt which she had proudly installed herself. This is not to say that all repairs go that easily but most do. Of course, we learned through experience that if we provided detailed instructions on how to change out the belt, we didn’t have to take 30 minutes out of our day to walk people through it on the phone.

 

We still supply the support though to make you a Treadmill Hero just like Sarah and most of the time, it is not as hard as you might think.

There are 4 Comments.

  1. Treadmill Doctor
    1:12 pm April 19, 2017

    I don’t understand how that could happen in a 12yr period.  Anytime that we get a customer that is within the area of a technician, and we are asked for a recommendation, we suggest whomever we have listed that can assist them.  The only reason that we would have to not recommend someone to a service provider would be if we have had previous issues with that service provider in the past.  Although, if we have issues with service providers giving unsatisfactory service, we will unlist them as stated in the sign up process.  I can double check to make sure that your listing has not dropped from our site for some odd reason.  What is the company name and what state are you located in?  Have you contacted us before regarding this issue?  If so, who did you speak with?  Steve is our lead tech that does the set up process and I can make sure that we have the proper paperwork for you.  Just let me know.  Thanks!

  2. Mr. Service technician
    10:03 am April 13, 2017

    Dear Treadmill Doctor,

    I have been listed on your site as a service provider for 12 years with ZERO referrals.  But thanks anyways. 

  3. Treadmill Doctor
    11:49 am April 5, 2017

    We appreciate all of the service technicians that we work with on a daily basis and make many recommendations to our providers when a customer does not feel that they can accomplish the task or simply do not want to.  We also try to help the consumer that may be on a tight budget or simply want to save a little money.  We have a section on our website dedicated to listings for service providers that a customer can also call.  If you would like, Mr. Service Technician, we would be more than happy to get you listed in your state so that we can use you as a recommended option!  Just give us a call @ 888-362-1105 to get more info on how to get set up!

  4. Mr. Service technician
    12:18 pm March 29, 2017

    As a service technician in the fitness equipment repair business, we really appreciuate this…………not!

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